Are you looking to join a company where you can learn, grow, and help others? Do you desire a company that will invest in you as an individual, listen, and value your opinion?

 

We are currently accepting applications and seeking self-motivated, upbeat, professional, friendly individuals to join our fast-paced Customer Support team.

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A job that makes you happy:

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• Provide knowledgeable answers to customers’ inquiries regarding company products. 

• Use our customer service tools professionally and process individual customer inquiries by phone, email and chat

• Work with the database of orders and processing orders on various trading platforms such as Amazon, Etsy

• Communicate with other departments and support us in increasing customer satisfaction

• Follow up on all customer requests to ensure the brand provides the highest level of customer service.

• Manage ongoing customer relationships utilizing our CRM tools.

 

Qualifications and skills:

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• 2-3 years experience in Customer Support / Telemarketing or any related field.

• E-commerce experience preferred but not required.

• CRM experience

• German language proficiency (C2-C1 level)

• Strong communication skills and ability to problem solve.

• Attention to details, multitasking, time management, follow up.

• Strong computer skills in Microsoft Office programs and the ability to learn new applications quickly.  

 

Nice to have:

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• Experience of work with any of trading platforms (Amazon, Etsy, eBay, Shopify)

 

We offer:

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• Competitive salary rate in EUR

• Paid vacation time (25 days per year) and paid sick leaves

• Annual salary review according to KPI results

• Accountant support for individual entrepreneurs

• Flexible remote work in an experienced and authentic team

• Company with international flair

• Startup environment with flat hierarchies

• Sessions with psychologist

• Personalized Personal Development Plans with every employee, and by proposing a training budget for supporting every employee growth (certifications, language courses, professional trainings etc)

 

Apply now to begin your pass to success! 

 

Kindly submit your CV to job@gipanis.de

 

Interview process: Recruitment Specialist-Head of HR-Hiring Manager